Return & Exchange Policy
1. Our Commitment
At Muse n Blush, every product is prepared, sealed, and dispatched with the utmost care and hygiene. Because our range consists of skincare and personal care items, and to protect the safety and well-being of all our customers, we follow a strict quality-and-hygiene-first approach to our post-purchase policy. We encourage customers to read this policy carefully before placing an order, and to reach out to our support team with any questions prior to purchase.
2. No Return Policy
We do not accept returns and we do not offer refunds on any product purchased from musenblush.com, for any reason other than those explicitly listed under Section 4 (Eligible Exchange Conditions) below.
This applies to all products in our catalogue, including but not limited to face cleansers, face gel crèmes, face serums, sunscreens, face packs, and facial kits. Once your order has been placed and payment has been confirmed, it cannot be cancelled for a refund, and once delivered, the product cannot be returned for a refund of any kind, in part or in full.
Why we do not accept returns: Skincare and cosmetic products are items of personal use and hygiene. Once a product leaves our facility and reaches the customer, we cannot guarantee that it has not been opened, used, tampered with, or exposed to conditions that could compromise its safety and efficacy. Reintroducing such products into inventory would put the health and safety of other customers at risk.
3. Exchange Policy — Within 7 Days of Delivery
While we do not process refunds, we do offer a limited exchange window as a goodwill measure to ensure you receive the product you intended to order, in good condition.
- Window: All exchange requests must be raised within 7 (seven) calendar days from the date of delivery, as recorded by our courier partner's tracking system. Requests raised after this 7-day window will not be entertained under any circumstances.
- How to Raise a Request: Email us at admin@musenblush.com or call/WhatsApp us at +91 98332 00008 with your order number, the product name, a brief description of the issue, and clear photographs/a short video of the product, its packaging, and the shipping label.
- Review Process: Our team will review your request within 24-48 business hours and inform you via email/phone whether it has been approved. Please do not ship any item back to us before receiving approval and instructions, as unauthorised returns may not be accepted at our facility.
4. Eligible Exchange Conditions
An exchange will be approved only if one or more of the following applies:
- Damaged in transit: The product arrives visibly broken, leaking, crushed, or otherwise physically damaged due to shipping/handling.
- Defective product: The product has a manufacturing defect that affects its usability (e.g. faulty pump/dispenser, packaging seal failure).
- Wrong item delivered: You receive a product, shade, or variant different from what you ordered.
- Incomplete order: One or more items from your order (or a kit/combo) is missing on delivery.
In all of the above cases, the product must be unused, unopened, with the original seal intact, and returned along with its original packaging, invoice, and any freebies that came with it.
5. Non-Exchangeable Situations
To maintain product hygiene and safety standards, the following are strictly not eligible for exchange:
Change of mind after purchase (e.g. "I don't like the fragrance/texture", "I no longer need it").
Products that have been opened, used, or have a broken/tampered seal.
Incorrect product ordered by the customer (wrong shade, size, or item selected in error at checkout).
Products purchased during sales, clearance, or under promotional/discount codes, unless the item is damaged or defective.
Requests raised after the 7-day exchange window has lapsed.
Products without the original invoice, packaging, or with missing accessories/freebies.
Gift-with-purchase items, samples, testers, or complimentary products.
6. Exchange Process, Once Approved
- Pack the product securely in its original packaging along with the invoice.
- Our team will arrange a reverse pickup, or share a return shipping address, depending on your location and courier serviceability.
- Once the item is received at our facility, it will undergo a quality check (QC) to confirm it meets the conditions in Section 4.
- Upon successful QC, we will dispatch the replacement product within 5-7 business days.
- If the same product/variant is out of stock, we will offer store credit of equivalent value, valid for 6 months, or an alternative product of equal value, at your preference.
- If the QC check fails (e.g. product shows signs of use/tampering), the item will be shipped back to you and no exchange will be processed.
7. Shipping Costs for Exchanges
- If the exchange is due to a damaged, defective, or wrongly shipped item (our error), Muse n Blush will bear all shipping costs, both for the reverse pickup and the replacement shipment.
- If an exchange is approved for any other reason at our discretion, the customer will be responsible for the cost of shipping the item back to us.
8. Cancellations
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, and the standard No Return / 7-Day Exchange policy above will apply upon delivery. To request a cancellation, contact us immediately at admin@musenblush.com with your order number.
9. Contact Us
For any questions regarding this policy, or to raise an exchange request, please reach out to us:
- Phone / WhatsApp: +91 98332 00008
- Registered Address: RETREE PRIVATE LIMITED, Raipur Tea Estate, Palampur, Kangra, Himachal Pradesh 176102, India
